How to include Dropdown DF in email notifications

[irba]

Hi,

I want to include the value set to dropdown dynamic field, in email notifications.
I've tried <OTRS_TICKET_DynamicField_DFName> but it isn't working.
Can anybody suggest me what to do?

Thnx,

[RStraub]

From the notification page it reads:

Code: Select all

<OTRS_TICKET_DynamicField_*_Value>
Options of ticket dynamic fields display values, useful for Dropdown and Multiselect fields ( e. g. <OTRS_TICKET_DynamicField_TestField_Value>, <OTRS_TICKET_DynamicField_TicketFreeText1_Value>).

So it appears you have to append "_Value" to your tag.

[irba]

Hi & thnx for the reply,

I've tried that also. Let me be more specific. I've a df named Classification that has three values ex. Value1, Value2, Value3.

I tried:
<OTRS_TICKET_DynamicField_Classification>
and
OTRS_TICKET_DynamicField_Classification_Value>
and
OTRS_TICKET_DynamicField_Classification_Value1>, <OTRS_TICKET_DynamicField_Classification_Value2>, <OTRS_TICKET_DynamicField_Classification_Value3>

but none of them works.
What I get in the emails is:
Classification: -
I've checked these tickets and that field was not empty but had a value set.
I don't know what else to try...

[RStraub]

Sorry, tried to reproduce this but I can't get my notification beeing sent out

[elitt]

In my templates (for emails) I use : <OTRS_TICKET_DynamicField_Description> to insert the value of the "Description" field.

[reneeb]

Is the notification sent on a TicketCreate event? Then the dynamic fields aren't set. They are set after the TicketCreate event is triggered...