Add custom field for use in filtering generic agent

[IXLabs]

Hi folks.

There is any possibility to create custom fields on the generic agent?
Because we had custom fields as freetextfieldNN, we want to use this fields as filters in the generic agent.
Is there such possibility?

Thanks!

OTRS 2.4.10

[jojo]

you can only use the 16 Free FAields available in OTRS 2.4

Solution: Switch to the latest OTRS version and use the Dynamic Fields. Please also note that 2.4. is not supported any more for years and ist not receiving any security fixes.

[IXLabs]

Hi Jojo.

i am really aware of that, 2.4.10 is a bomb. I really aware of that.
But, maybe i didn't express myself, i want to use a one of the FreeTextFields that we are using on the ticket zoom as a "criteria" for the GenericAgent, so we can use, for example, the field "CMBD-ID" as a criteria to run the generic agent and do things.

At the moment we use postmaster filters to do that and put on specific queues and then run the generic agent on that queues. We want to spare us this "2-steps-process" .

Did you mean to use the TicketFreeFields where it is only MasterTicket and user_task ?

Thanks!

[jojo]

all configured free text fields should be available in the generic agent