Hello to all,
I would like to disable the Escalation mail notification...
I did modify the "GenericAgent.pm" turning "Escalation => 0,
But it seems that this change impact other thing as since then, we don't receive notification for all sorts of event...
Is there any "simple" (or even complicated) solution that exist...
Thanks in advance and I wish everyone a good day !
Disable Escalation Email Notifications
Moderator: crythias
-
Milkanet
- Znuny newbie
- Posts: 20
- Joined: 24 Apr 2014, 15:11
- Znuny Version: 5.0.12
- Real Name: Pierre
- Company: MMi Solution
- Location: Belgium
Disable Escalation Email Notifications
OTRS version: 3.3.6 - OS: Debian 7.02 - DB Type: Active Directory and MYSQL for agent et MYSQL for customer.
-
Milkanet
- Znuny newbie
- Posts: 20
- Joined: 24 Apr 2014, 15:11
- Znuny Version: 5.0.12
- Real Name: Pierre
- Company: MMi Solution
- Location: Belgium
Re: Disable Escalation Email Notifications
Hello to all,
Seing the number of person who do read this post, it seems that it could be an interesting thing....
Would anyone have a clue about how to do that ?
We currently have "rules" in mailbox to delete those email... but would be more smart not to have them.
Everyone have a good day !
Regards,
Seing the number of person who do read this post, it seems that it could be an interesting thing....
Would anyone have a clue about how to do that ?
We currently have "rules" in mailbox to delete those email... but would be more smart not to have them.
Everyone have a good day !
Regards,
OTRS version: 3.3.6 - OS: Debian 7.02 - DB Type: Active Directory and MYSQL for agent et MYSQL for customer.
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Disable Escalation Email Notifications
Please read my need help link.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask