HOW REJECT MAIL WITH SUBJECT IN WHITE

[klausneil]

Hi, can someone help, i need reject the mail with subject in white and send a email with a notification, thanks i wait for help.

[reneeb]

What's a "subject in white"?

[klausneil]

when a user send email but no subject

[Giulio Soleni]

use Postmaster Filter: select all emails with
Condition:
Header 1: Subject Negate [x] Value 1: .+

Set Email Headers
Header 1: X-OTRS-Ignore Value 1: true

or else if you would like the sender to receive a notification you may route all incoming emails with a blank subject to the Junk queue
Set Email Headers
Header 1: X-OTRS-Queue Value 1: Junk

and then specify an auto response of type "auto reply" with a message specifying the ticket has been rejected, and link that auto response to the Junk queue.

in the latter case the ticket is actually created in the junk queue, then you may decide to delete it.

[klausneil]

thanks for the help, but could you tell me if using the SysConfig --> Ticket -> Core::PostMaster -- PostMaster::PreFilterModule::NewTicketReject::Subject also in PostMaster::PreFilterModule::NewTicketReject::Body one could used to reject the action

[Giulio Soleni]

Hi,
honestly I have never used SysConfig Postmaster Filters and I do not know if NewTicketReject module could work for your purposes... just give it a try...

[klausneil]

ok, thanks for the tips