Hi, i have a problem with the configuration for add the cellphone, appearme only "-" in this link explain with simples steps
http://blog.otrs.org/2011/09/05/agent-s ... ignatures/ but to me it appears this.
Roberto Gomez Bolaños
Product Manager
STARSHIP S.A.C.
============================================
[Cel] -
[@] rgomez@starship.com
[Tel] 444-2534
[Web] http://www.starship.com
============================================
that could be wrong? thanks for the help
(SOLVED) OTRS SIGNATURES
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(SOLVED) OTRS SIGNATURES
Last edited by klausneil on 05 Jun 2014, 21:54, edited 1 time in total.
Re: OTRS SIGNATURES
As you did not post your config and the used notification tag nobody can help you.
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Re: OTRS SIGNATURES
sorry jojo you make you're absolutely righ, according to the steps followed i have to create the file MyConfig.xml located in / opt / otrsKernel / Config / Files / MyConfig.xml and in this file put the following:
<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Framework">
<ConfigItem Name="PreferencesGroups###PersonalPhoneNumber" Required="0" Valid="0">
<Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
<Group>Framework</Group>
<SubGroup>Frontend::Agent::Preferences</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
<Item Key="Column">Other Settings</Item>
<Item Key="Label" Translatable="1">Número telefónico del agente</Item>
<Item Key="Key" Translatable="1">Número telefónico del agente</Item>
<Item Key="Block">Input</Item>
<Item Key="Data">$Env{"UserPhoneNumber"}</Item>
<Item Key="PrefKey">UserPhoneNumber</Item>
<Item Key="Prio">7000</Item>
<Item Key="Active">1</Item>
</Hash>
</Setting>
</ConfigItem>
</otrs_config>
And add in the SysConfig entry in Framework -> Frontend::Agent::Preferences
<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Framework">
<ConfigItem Name="PreferencesGroups###PersonalPhoneNumber" Required="0" Valid="0">
<Description Translatable="1">Defines the config parameters of this item, to be shown in the preferences view.</Description>
<Group>Framework</Group>
<SubGroup>Frontend::Agent::Preferences</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::PreferencesGeneric</Item>
<Item Key="Column">Other Settings</Item>
<Item Key="Label" Translatable="1">Número telefónico del agente</Item>
<Item Key="Key" Translatable="1">Número telefónico del agente</Item>
<Item Key="Block">Input</Item>
<Item Key="Data">$Env{"UserPhoneNumber"}</Item>
<Item Key="PrefKey">UserPhoneNumber</Item>
<Item Key="Prio">7000</Item>
<Item Key="Active">1</Item>
</Hash>
</Setting>
</ConfigItem>
</otrs_config>
And add in the SysConfig entry in Framework -> Frontend::Agent::Preferences
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Re: OTRS SIGNATURES
How does the signature looks like? What tag did you use?
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Re: OTRS SIGNATURES
hi my signature is this:
Roberto Gomez Bolaños
Product Manager
STARSHIP S.A.C.
============================================
[Cel] -
[@] rgomez@starship.com
[Tel] 444-2534
[Web] http://www.starship.com
============================================
Roberto Gomez Bolaños
Product Manager
STARSHIP S.A.C.
============================================
[Cel] -
[@] rgomez@starship.com
[Tel] 444-2534
[Web] http://www.starship.com
============================================
Last edited by klausneil on 05 Jun 2014, 21:55, edited 1 time in total.
Re: OTRS SIGNATURES
you are not using UserMobile anywhere in the posted config.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny superhero
- Posts: 682
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Re: OTRS SIGNATURES
Thanks jojo for you response, you're absolutely right, the problem was in the tag thank you very much for your help