making OTRS 3.3.6 working with IE 11 in Compatibility Mode

[mom20xx]

currently in enterprise environment it is not feasible to install a diffrent browser or disable the IE compatibility mode for intranet sites to get OTRS working.

for version 3.3.6 i had this simple fix:

open ./otrs/Kernel/Output/HTML/Layout.pm and replace the line

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$Self->{Browser} = 'MSIE';

with

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$Self->{Browser} = 'Chrome';

[jojo]

I moved it to general as it will break OTRS.

Please don't post things here, without any clue on what the effect will be

You can create an exeption for the OTRS host and don't have to change the settings for all intranet servers

[mom20xx]

thank you.

but how will you set an exception for one server?

the gui for setting up Compatibility View in Internet Explorer looks like this:



so if you check Display intranet sites in Comaptibility View all sides from intranet uses this setting. you can not set an exception for one host. you can only deselect Display intranet sites in Compatibility View and but all intranet sites which need this view on that list. this might be an huge efford if you have a lot of servers which need Compatibility View

[jojo]

a policy rule for sites which need the mode is possible and might be overruled by the exeption setting for one host.