I've looked at the statistics, and created a few new reports. Mostly with the accounted time for each ticket. I've done reports by Customer and By Agent. But I see specially for customers that customers we have not had ticket for in a period also comes up.
Is there a way to filter out those that have a sum of 0 in accounted time?
Filtering in Statistics
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seberget2
- Znuny newbie
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- Joined: 17 May 2013, 09:30
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Filtering in Statistics
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alexus
- Znuny wizard
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Re: Filtering in Statistics
Just use autofilters in OpenOffice or Excel - Excel -> Data -> Filter -> Choose column -> Unckeck "0"!
Alexey Yusov
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?