OTRS slow after upgrade to 3.3.4
Moderator: crythias
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- Znuny newbie
- Posts: 4
- Joined: 25 Feb 2014, 13:59
- Znuny Version: 3.3.4
OTRS slow after upgrade to 3.3.4
Hello,
I have upgraded my OTRS Helpdesk from 3.2.6 to 3.3.4.
I have notice that the OTRS is slower now. In the server I get a perl.exe process with 20%-25% CPU usage during 4sec-5sec for each activity. Some times we have several perl.exe processes leading to a 100% CPU usage.
Is there anything we must take in consideration after upgrading to 3.3.4.
We have a Windows 2003 64bit server, with Apache and mySql.
We have upgraded using the installer.
Best regards.
I have upgraded my OTRS Helpdesk from 3.2.6 to 3.3.4.
I have notice that the OTRS is slower now. In the server I get a perl.exe process with 20%-25% CPU usage during 4sec-5sec for each activity. Some times we have several perl.exe processes leading to a 100% CPU usage.
Is there anything we must take in consideration after upgrading to 3.3.4.
We have a Windows 2003 64bit server, with Apache and mySql.
We have upgraded using the installer.
Best regards.
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- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: OTRS slow after upgrade to 3.3.4
Did you already run the support assessment in order to check where are potential performance optimizations are possible?
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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- Znuny newbie
- Posts: 4
- Joined: 25 Feb 2014, 13:59
- Znuny Version: 3.3.4
Re: OTRS slow after upgrade to 3.3.4
Hello Wolfgangf,
Thank you for your help.
Running the support assessment I've noticed that "LoadModule perl_module modules/mod_perl.so" is commented in the httpd.conf file. I've tryed to uncoment and the Apache doesn't start. The Apache error is:
the mod_perl.so is in the "E:/OTRS/Apache/modules" directory.
I've look into the viewtopic.php?f=62&t=5324 in order to install the mod_perl again, but when searching for a mod_perl build to install I've found this link http://code.activestate.com/ppm/mod_perl/ saying the there is no mod_perl build for perl 5.16.
I do not know what to do now.
Thank you for your help.
Running the support assessment I've noticed that "LoadModule perl_module modules/mod_perl.so" is commented in the httpd.conf file. I've tryed to uncoment and the Apache doesn't start. The Apache error is:
Code: Select all
httpd.exe: Syntax error on line 503 of E:/OTRS/Apache/conf/httpd.conf: Cannot load E:/OTRS/Apache/modules/mod_perl.so into server: The specified module could not be found
I've look into the viewtopic.php?f=62&t=5324 in order to install the mod_perl again, but when searching for a mod_perl build to install I've found this link http://code.activestate.com/ppm/mod_perl/ saying the there is no mod_perl build for perl 5.16.
I do not know what to do now.
Re: OTRS slow after upgrade to 3.3.4
switch to Linux
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: OTRS slow after upgrade to 3.3.4
"Switch to Linux" is a useless remark but not dealing with the problem
To solve your mod_perl problem, check out this: http://blogs.perl.org/users/phred/2012/ ... ility.html
To solve your mod_perl problem, check out this: http://blogs.perl.org/users/phred/2012/ ... ility.html
Testing & Productive: OTRS::ITSM 3.3.5 on CentOS 6.5 and MySQL
Packages: All included
Packages: All included
Re: OTRS slow after upgrade to 3.3.4
Windows is not a safe platform for the future of using PERL based webapplications so the answer is not useless.
I strongly advice not to use Windows as a server for OTRS
I strongly advice not to use Windows as a server for OTRS
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny guru
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- Joined: 08 Dec 2005, 17:01
- Znuny Version: 5.0.x
- Real Name: André Bauer
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- Contact:
Re: OTRS slow after upgrade to 3.3.4
so maybe it would be a good idea to remove the windows installer from otrs.com's download area?
http://ftp.otrs.org/pub/otrs/otrs-3.3.5 ... -3.0.4.exe
http://ftp.otrs.org/pub/otrs/otrs-3.3.5 ... -3.0.4.exe
Prod: Ubuntu Server 16.04 / Zammad 1.2
DO NOT PM ME WITH OTRS RELATED QUESTIONS! ASK IN THE FORUMS!
OtterHub.org
DO NOT PM ME WITH OTRS RELATED QUESTIONS! ASK IN THE FORUMS!
OtterHub.org
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- Znuny newbie
- Posts: 4
- Joined: 25 Feb 2014, 13:59
- Znuny Version: 3.3.4
Re: OTRS slow after upgrade to 3.3.4
Hello all,
The problem is solved now. The link Rotyn sent helped (thank you Rotyn). There is a new mod_perl compiled in this link http://people.apache.org/~stevehay/
Please update the OTRS windows installer with the correct mod_perl
Best regards
The problem is solved now. The link Rotyn sent helped (thank you Rotyn). There is a new mod_perl compiled in this link http://people.apache.org/~stevehay/
Please update the OTRS windows installer with the correct mod_perl
Best regards
Re: OTRS slow after upgrade to 3.3.4
actuall mod_perl will not run stable on windows. That's why it is not included in the installer
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 4
- Joined: 25 Feb 2014, 13:59
- Znuny Version: 3.3.4
Re: OTRS slow after upgrade to 3.3.4
Yes Jojo, it is very unstable.. I've got several errors including "Can't connect to MySQL server on 'localhost' (10049)".
I'm going do deactivate the mod_perl load in the apache httpd.conf. Going for a slower solution, instead of a faulty one.
I'm thinking in installing a Suse Linux for OTRS and upload all the configurations and database from old version.
I'm going do deactivate the mod_perl load in the apache httpd.conf. Going for a slower solution, instead of a faulty one.
I'm thinking in installing a Suse Linux for OTRS and upload all the configurations and database from old version.