How see my dynamic fields under the statistics

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pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

How see my dynamic fields under the statistics

Post by pacal »

Hi all,

I created a few dropdown box via the dynamic fields and I would like to see them under my statistics (when I select an element for X-axis).
How can I do that?
Thanks,

Javier

pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Re: How see my dynamic fields under the statistics

Post by pacal »

Hi Guys,

Any ideas?
Thanks,

Javier

jojo
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Re: How see my dynamic fields under the statistics

Post by jojo »

if it is a ticket dynamic field it will show up automatically
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pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Re: How see my dynamic fields under the statistics

Post by pacal »

Hi Jojo!

It's, but it shows me just the first one...

jojo
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Re: How see my dynamic fields under the statistics

Post by jojo »

please show a screenshot
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pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Re: How see my dynamic fields under the statistics

Post by pacal »

You can see just at the final " Type (Bankscope)" but I have a few more dynamics fields defined...
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jojo
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Re: How see my dynamic fields under the statistics

Post by jojo »

- check if the fields a ticket dynamic fields and not article dynamic fields.
- delete caches
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Re: How see my dynamic fields under the statistics

Post by pacal »

Sorry for my late answer.
The problem was because I defined article fields instead of ticket ones...

Thanks for your help.
Javier

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