Dynamic Field (Mandatory on specific Queue)

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alanse
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Joined: 24 Oct 2013, 22:07
Znuny Version: 3.2.11
Real Name: Alan

Dynamic Field (Mandatory on specific Queue)

Post by alanse »

Hi,

I would like to have the systems Default Dynamic Field of "TicketFreeTime6" ' Due Date' to be a required field for all tickets in a Particular Queue. (ie..cannot create or modify ticket..without 'Due Date' having been selected.

Following on from above feature..I would like to have the same Dynamic Field be visible, but NOT a required field everywhere else in the system.

Could someone please advise on my best approach for achieving the above, if possible?

Using OTRS 3.2.11

Rgds, Al
yuri0001
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Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
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Re: Dynamic Field (Mandatory on specific Queue)

Post by yuri0001 »

Hi!
A visibility and obligation of Dynamic fields are configured for each Action (Action screen). You can do it in SysConfig.
for example - SysConfig in Ticket -> Frontend::Agent::Ticket::ViewNote --> Ticket::Frontend::AgentTicketNote###DynamicField
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Yves
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Re: Dynamic Field (Mandatory on specific Queue)

Post by Yves »

Hi,

unfortunately this does not answer yuri0001's question. He wants to modify the validation of required fields depending on the current queue - not on the current action.

@yuri0001 - did you encounter a solution for this?


Cheers,
Yves
Last edited by Yves on 20 Apr 2016, 15:06, edited 1 time in total.
yuri0001
Znuny superhero
Posts: 631
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Dynamic Field (Mandatory on specific Queue)

Post by yuri0001 »

Hi!
You can try to look here - viewtopic.php?f=60&t=24116
It's very old theme, but it added sometime with new ideas or questions
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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