difference between OTRS HD et ITSM

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Eric44
Znuny newbie
Posts: 3
Joined: 04 Oct 2013, 20:12
Znuny Version: 3.2.10
Real Name: Eric
Company: cdg44.fr

difference between OTRS HD et ITSM

Post by Eric44 »

Hi,

where can I find difference betwen
OTRS Help Desk and OTRS ITSM ?

I can't find a summary table

Thx !!

Eric
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wurzel
Znuny guru
Posts: 3232
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: difference between OTRS HD et ITSM

Post by wurzel »

Hi,

ITSM are additional modules like
ConfigurationManagement (CMDB)
Service Level Management
IncidentProblem Management
ChangeManagement

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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