Increase Status View of closed tickets greater than 10000

pacal · Post by **pacal** » 25 Jul 2013, 17:07

Hi everybody,

Is-it possible to increase the limit of 10000 closed tickets into the "Status View"?
I saw the parameters into the TicketSearch.pm but if I change that nothing happen....

Thanks a lot,
Javier

Post by **jojo** » 25 Jul 2013, 17:08

just via code change but I strongly advise not to do so.

It makes no sense to show all closed tickets! Use search instead to display older tickets

pacal · Post by **pacal** » 25 Jul 2013, 17:12

That's right... But that means all tickets are staying into the database (for example if I want to search in the future an old one)?

Thanks Jojo,

Javier

Post by **jojo** » 25 Jul 2013, 17:15

yes all tickets stay in the database (if they are not deleted via Generic Agent)

pacal · Post by **pacal** » 25 Jul 2013, 17:17

Excellent, thanks for your quick answer!

Javier

Znuny and ((OTRS)) Community Edition

Increase Status View of closed tickets greater than 10000

Increase Status View of closed tickets greater than 10000

Re: Increase Status View of closed tickets greater than 1000

Re: Increase Status View of closed tickets greater than 1000

Re: Increase Status View of closed tickets greater than 1000

Re: Increase Status View of closed tickets greater than 1000