Hi everybody,
Is-it possible to increase the limit of 10000 closed tickets into the "Status View"?
I saw the parameters into the TicketSearch.pm but if I change that nothing happen....
Thanks a lot,
Javier
Increase Status View of closed tickets greater than 10000
Moderator: crythias
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- Znuny newbie
- Posts: 35
- Joined: 21 Feb 2012, 21:33
- Znuny Version: OTRS3
- Real Name: Javier Gonzalez
- Company: Bureau van Dijk
Increase Status View of closed tickets greater than 10000
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Re: Increase Status View of closed tickets greater than 1000
just via code change but I strongly advise not to do so.
It makes no sense to show all closed tickets! Use search instead to display older tickets
It makes no sense to show all closed tickets! Use search instead to display older tickets
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 35
- Joined: 21 Feb 2012, 21:33
- Znuny Version: OTRS3
- Real Name: Javier Gonzalez
- Company: Bureau van Dijk
Re: Increase Status View of closed tickets greater than 1000
That's right... But that means all tickets are staying into the database (for example if I want to search in the future an old one)?
Thanks Jojo,
Javier
Thanks Jojo,
Javier
Re: Increase Status View of closed tickets greater than 1000
yes all tickets stay in the database (if they are not deleted via Generic Agent)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 35
- Joined: 21 Feb 2012, 21:33
- Znuny Version: OTRS3
- Real Name: Javier Gonzalez
- Company: Bureau van Dijk
Re: Increase Status View of closed tickets greater than 1000
Excellent, thanks for your quick answer!
Javier
Javier