Increase Status View of closed tickets greater than 10000

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pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Increase Status View of closed tickets greater than 10000

Post by pacal »

Hi everybody,

Is-it possible to increase the limit of 10000 closed tickets into the "Status View"?
I saw the parameters into the TicketSearch.pm but if I change that nothing happen....

Thanks a lot,
Javier
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jojo
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Re: Increase Status View of closed tickets greater than 1000

Post by jojo »

just via code change but I strongly advise not to do so.

It makes no sense to show all closed tickets! Use search instead to display older tickets
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pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Re: Increase Status View of closed tickets greater than 1000

Post by pacal »

That's right... But that means all tickets are staying into the database (for example if I want to search in the future an old one)?

Thanks Jojo,

Javier

jojo
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Re: Increase Status View of closed tickets greater than 1000

Post by jojo »

yes all tickets stay in the database (if they are not deleted via Generic Agent)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Re: Increase Status View of closed tickets greater than 1000

Post by pacal »

Excellent, thanks for your quick answer!

Javier

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