Change order agent surname and name

[IXLabs]

Hi Folks.

I took a look to the dtl file and dont seems its possible but i want to ask.
When you create a new ticket, the agent name format its name, surname: doe, john.
Its any possibility to to john, doe. In all other places are in this order, but i dont know why in the agent name its in this order.

Thanks

[IXLabs]

no one has an idea?

[crythias]

Might be in Kernel/Modules/AgentTicketCommon.pm

Code: Select all

        my %UserHash;
        if (@OldUserInfo) {
            my $Counter = 1;
            for my $User ( reverse @OldUserInfo ) {
                next if $UserHash{ $User->{UserID} };
                $UserHash{ $User->{UserID} } = "$Counter: $User->{UserLastname} "
                    . "$User->{UserFirstname} ($User->{UserLogin})";
                $Counter++;
            }
        }

and

Code: Select all

                $UserHash{ $User->{UserID} }
                    = "$Counter: $User->{UserLastname} $User->{UserFirstname} ($User->{UserLogin})";
            }

(twice)