Change order agent surname and name

Moderator: crythias

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IXLabs
OTRS newbie
Posts: 43
Joined: 26 Mar 2013, 16:32
OTRS Version?: 3.2.2
Real Name: Nicolas Unterberger
Company: IXLabs

Change order agent surname and name

Post by IXLabs »

Hi Folks.

I took a look to the dtl file and dont seems its possible but i want to ask.
When you create a new ticket, the agent name format its name, surname: doe, john.
Its any possibility to to john, doe. In all other places are in this order, but i dont know why in the agent name its in this order.

Thanks

IXLabs
OTRS newbie
Posts: 43
Joined: 26 Mar 2013, 16:32
OTRS Version?: 3.2.2
Real Name: Nicolas Unterberger
Company: IXLabs

Re: Change order agent surname and name

Post by IXLabs »

no one has an idea?

crythias
Moderator
Posts: 10121
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Change order agent surname and name

Post by crythias »

Might be in Kernel/Modules/AgentTicketCommon.pm

Code: Select all

        my %UserHash;
        if (@OldUserInfo) {
            my $Counter = 1;
            for my $User ( reverse @OldUserInfo ) {
                next if $UserHash{ $User->{UserID} };
                $UserHash{ $User->{UserID} } = "$Counter: $User->{UserLastname} "
                    . "$User->{UserFirstname} ($User->{UserLogin})";
                $Counter++;
            }
        }
and

Code: Select all

                $UserHash{ $User->{UserID} }
                    = "$Counter: $User->{UserLastname} $User->{UserFirstname} ($User->{UserLogin})";
            }
(twice)
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