Linked tickets: Close father would close son?

[IXLabs]

Hi.

I not sure of that, but it seems that when i close a Father Ticket it should close the linked son ticked.
Am i right?

If yes, my system are not doing that
If no, such a pitty! there's a workaround to achieve that?


Thanks!

[jojo]

No, it should not close the child ticket.

Have a look at the MasterSlave Module, this is build for such a kind of workflow

[IXLabs]

I tried with the master -slave function, but it seems i need to create a master ticket from a slave one. Am i right?
It think the normal behavior would be that i could create or choose a already open ticket as master.
For example, a user calls asking the whole office doesnt have internet, and another, and another and another. After that we create a ticket regarding the whole office hasnt internet and linked the tickets of the users as slaves, when we close the master, the slave are closed and the clients get his notifications.

thanks!

[jojo]

Please read the documentation of the module

[IXLabs]

yes indeed.

Quite a bit tricky but it works.

Thanks jojo!