Linked tickets: Close father would close son?

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IXLabs
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Posts: 43
Joined: 26 Mar 2013, 16:32
OTRS Version?: 3.2.2
Real Name: Nicolas Unterberger
Company: IXLabs

Linked tickets: Close father would close son?

Post by IXLabs »

Hi.

I not sure of that, but it seems that when i close a Father Ticket it should close the linked son ticked.
Am i right?

If yes, my system are not doing that :(
If no, such a pitty! there's a workaround to achieve that?


Thanks!

jojo
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Re: Linked tickets: Close father would close son?

Post by jojo »

No, it should not close the child ticket.

Have a look at the MasterSlave Module, this is build for such a kind of workflow
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IXLabs
OTRS newbie
Posts: 43
Joined: 26 Mar 2013, 16:32
OTRS Version?: 3.2.2
Real Name: Nicolas Unterberger
Company: IXLabs

Re: Linked tickets: Close father would close son?

Post by IXLabs »

I tried with the master -slave function, but it seems i need to create a master ticket from a slave one. Am i right?
It think the normal behavior would be that i could create or choose a already open ticket as master.
For example, a user calls asking the whole office doesnt have internet, and another, and another and another. After that we create a ticket regarding the whole office hasnt internet and linked the tickets of the users as slaves, when we close the master, the slave are closed and the clients get his notifications.

thanks!

jojo
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Re: Linked tickets: Close father would close son?

Post by jojo »

Please read the documentation of the module
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

IXLabs
OTRS newbie
Posts: 43
Joined: 26 Mar 2013, 16:32
OTRS Version?: 3.2.2
Real Name: Nicolas Unterberger
Company: IXLabs

Re: Linked tickets: Close father would close son?

Post by IXLabs »

yes indeed.

Quite a bit tricky but it works.

Thanks jojo!

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