Hi,
I'm suffering complete memory loss. How do i configure the default type when a ticket is created via postmaster?
Thanks
how to set default ticket type
Moderator: crythias
how to set default ticket type
Test : OTRS 3.1.12 with ITSM 3.1.7
Prod : OTRS 3.1.12 with ITSM 3.1.7
Both running on Centos 5.7 with Mysql Database
Prod : OTRS 3.1.12 with ITSM 3.1.7
Both running on Centos 5.7 with Mysql Database
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- Moderator
- Posts: 644
- Joined: 19 Jun 2007, 17:11
- Znuny Version: various
- Real Name: Daniel Obée
- Location: Berlin
Re: how to set default ticket type
Just set a postmaster filter: From: @ - X-OTRS-Type: TypeOfYourChoice.
Greets
Daniel
Greets
Daniel