how to set default ticket type

Moderator: crythias

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jforrow
OTRS newbie
Posts: 26
Joined: 02 Sep 2010, 16:21
OTRS Version?: 3.0.9

how to set default ticket type

Post by jforrow »

Hi,

I'm suffering complete memory loss. How do i configure the default type when a ticket is created via postmaster?

Thanks
Test : OTRS 3.1.12 with ITSM 3.1.7
Prod : OTRS 3.1.12 with ITSM 3.1.7
Both running on Centos 5.7 with Mysql Database

Daniel Obee
Moderator
Posts: 644
Joined: 19 Jun 2007, 17:11
OTRS Version?: various
Real Name: Daniel Obée
Location: Berlin

Re: how to set default ticket type

Post by Daniel Obee »

Just set a postmaster filter: From: @ - X-OTRS-Type: TypeOfYourChoice.

Greets
Daniel

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