Total ticket count

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Sophy978
Znuny newbie
Posts: 83
Joined: 06 Jul 2012, 22:01
Znuny Version: 3.1.5
Real Name: Sophy

Total ticket count

Post by Sophy978 »

Hello, if ticket is deleted (closed and then delete), does it still show count in the TicketList report? The reason I ask is in the search view, our close tickets have exceeded the 10000 so the number doesn't change. But when I go and run a report against the TicketList for all closed tickets, the number is 9584, so I am trying to undertand why it is different or not more than 10000. Thanks.
Johannes
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Re: Total ticket count

Post by Johannes »

Close and delete via Generic Agent? Or how do you delete the tickets? 10k is the max to show I guess, so you may have to modify your search or need to analyze & optimize the DB (if mysql is used) or reubuild the TicketIndex

regards
Sophy978
Znuny newbie
Posts: 83
Joined: 06 Jul 2012, 22:01
Znuny Version: 3.1.5
Real Name: Sophy

Re: Total ticket count

Post by Sophy978 »

Yes in my case I use the generic agent to close and delete. Thanks.
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