Seperate Queue for separate Customers.

[Harikumar]

Hi Team,

Please let me know how to create seperate queues for separate customers.When a customer creates a new ticket,he should be able to see only his queue in the 'To' field.kindly help me to acheive this.

Thanks
hari

[vanphuong12a2]

I tried assign a customer C to group G which is responsible for Queue Q, and Queue Q seem become invisible to others customers.

[crythias]

Don't use customer based queues. Don't do it. No, it's not necessary. Bad.
Queues are for [groups of] agents who can handle the request.
viewtopic.php?f=53&t=16064

[BIG_jan]

Even if it should be bad:
- use one queue per customer
- one access-group per queue
- assign the customer to the group
-> then he only can see this queue

ps: we have different SLAs for different customers so, it is necessary at the moment
yes we are thinking about it (ticketbased SLAs on services maybe)

[crythias]

ps: we have different SLAs for different customers so, it is necessary at the moment

SLA -> Service -> Customer