How to change Mytickets page after customer login

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jayadeep
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How to change Mytickets page after customer login

Post by jayadeep » 18 Jan 2013, 07:13

Hi All,

Actually when we login to the customer.pl, it directly shows the MyTickets page.
I want to customize to show some other page. Can i know where i have to change for it to happen, i tried but dint find solution,

after login it points to url Action=CustomerTicketOverview;Subaction=MyTickets i want to change the Action=CustomerTicketOverview; to some other one How can i change this,

Any help is appreciated in resolving this

Thanks in advance,
Jayadeep.

Mobios
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Re: How to change Mytickets page after customer login

Post by Mobios » 03 Apr 2013, 11:54

I´d be interessted also.
Changing the Screen after Login


Action=CustomerTicketOverView;Subaction=MyTickets
to
Action=CustomerTicketOverView;Subaction=CompanyTickets

I have already changed the action values under
Ticket -> Frontend::Customer::ModuleRegistration

without change. >It seems to get its value by another source. If you could point into the right direction, where else those url actions are defined.
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Mobios
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Re: How to change Mytickets page after customer login

Post by Mobios » 03 Apr 2013, 12:26

I have changed the default value in the file
Modules/CustomerTicketOverview.pm

Line 86

from
OP => 'Action=CustomerTicketOverview;Subaction=MyTickets',
OP => 'Action=CustomerTicketOverview;Subaction=CompanyTickets',

wich seems to work for now, but I could imagine, that there might be a "cleaner" solution to this.
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crythias
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Re: How to change Mytickets page after customer login

Post by crythias » 03 Apr 2013, 14:34

Try this:
Edit Config Settings in Ticket -> Frontend::Customer
CustomerFrontend::CommonParam###Action

Default value: CustomerTicketOverview

Change it to: CustomerTicketOverview;Subaction=CompanyTickets
Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface
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Mobios
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Re: How to change Mytickets page after customer login

Post by Mobios » 03 Apr 2013, 15:42

Thank you for your quick response.
That is what I also tried prior to changing the file, without success.
The error, If I recall correctly, was something like Module CompanyTickets.pm does not exist. But maybe I have overseen something.
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Spaeleus
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Re: How to change Mytickets page after customer login

Post by Spaeleus » 01 Sep 2016, 23:16

crythias wrote:Try this:
Edit Config Settings in Ticket -> Frontend::Customer
CustomerFrontend::CommonParam###Action

Default value: CustomerTicketOverview

Change it to: CustomerTicketOverview;Subaction=CompanyTickets
Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface
Hi.
I tried into otrs 5.0 what you suggest, but it doesn't work. Trying to login as customer, a fatal error is generated:

Code: Select all

Error details:

Backend ERROR: OTRS-CGI-99 Perl: 5.16.3 OS: linux Time: Thu Sep  1 23:05:46 2016

 Message: Module Kernel/Modules/CustomerTicketOverviewSubactionCompanyTickets.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)

 RemoteAddress: xx.xx.xx.xx
 RequestURI: /otrs/customer.pl?

 Traceback (1420): 
   Module: Kernel::System::Web::InterfaceCustomer::Run Line: 196
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32
Any other suggestion?
Thanks!

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Re: How to change Mytickets page after customer login

Post by crythias » 09 Sep 2016, 18:19

This is an old thread. If you look at the customer side and go to the page you want the customer to see, you'll get a better hint as to what is needed.
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Re: How to change Mytickets page after customer login

Post by Spaeleus » 19 Sep 2016, 16:32

crythias wrote:This is an old thread. If you look at the customer side and go to the page you want the customer to see, you'll get a better hint as to what is needed.
Hi crythias, thanks for your answer.
Unfortunately, even if I tried in any possible way (for me) looking at the customer side to understand wich could be the right way to set that parameter, I was't able to do it. :(
If I browse to the Company Ticket page, my URL looks like

Code: Select all

......./customer.pl?Action=CustomerTicketOverview;Subaction=CompanyTickets
It's clear for me how to change the behaviour at the "Action" level, but not at the "Subaction" one.
For now I reached my pourpose in the "dirty way", manually changing opt/otrs/Kernel/Modules/CustomerTicketOverview.pm (now at line 43), but I would like to make it in a cleaner way, if possible.
Could you please be more specific about the right solution?
Many thanks in advance!

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