Hardware

Moderator: crythias

Post Reply
spiderpig
OTRS wizard
Posts: 198
Joined: 15 Dec 2011, 02:26
OTRS Version?: OTRS 5

Hardware

Post by spiderpig »

Hi,

i'm running OTRS on windows machine, iis and mysql on the same machine.
do you think this will handle 700 customers+10 agents to log in?

Windows 2008 64 r2
Intel Xeon 2.67 dual
4 gb ram

crythias
Moderator
Posts: 10112
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Hardware

Post by crythias »

it's not the number of people, it's the number of expected tickets, their attachments, and frequency.

Tell us your expected number of tickets created per day and we'd be able to give you a better answer, but the short answer is, "Sure, why not?", though I'd think about upping the RAM if you feel it's not snappy enough.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask

spiderpig
OTRS wizard
Posts: 198
Joined: 15 Dec 2011, 02:26
OTRS Version?: OTRS 5

Re: Hardware

Post by spiderpig »

it rocks between 40 - 100 tickets per day.

yes i think i will increase the ram :)

ferrosti
OTRS ninja
Posts: 723
Joined: 10 Oct 2007, 14:30
OTRS Version?: 3.0
Location: Hamburg, Germany

Re: Hardware

Post by ferrosti »

Well, more RAM would only make sense when mySQL is installed in 64bit version.
In case you installed OTRS from .msi and use its 32bit mySQL version it will not make use of it.

I am running my Systems on Linux and handle up to a thousand tickets a day with about two thousand open tickets, handled by 20 - 30 concurrent agents.
2GB RAM, 2 Cores
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems

Post Reply