Cyryllic letters in tooltips

[dennisk]

Hi All!

I want to add tooltips to new ticket creation form fields. I know how to do that, but in process on the user interface I see "???" instead of russian letters.

How can I manage that?

Thanks in advance!

[firebolt]

I don't know how to add tooltips, but I assume you need to create custom translation file. Just copy the ./otrs/Kernel/Language/xx_Custom.pm to ./otrs/Kernel/Language/ru_Custom.pm, in the beginning of the file rename package's name from xx to ru. Then you can add your translation and input these keys to that file where you're adding tooltips. More information in Russian you can read here.