Dashboard New Ticket not visible

[gabar82]

hi,

In my Dashboard i can see only OPEN TICKET NEED TO BE ANSWERED but i not see NEW TICKET, not see Reminder ticket and not see escalated Ticket.

Help me please

[gabar82]

small correction, the ticket reminder and escaletion its'ok.

I not see NEW TICKET

[jojo]

you have no tickets in state new

[gabar82]

i have 5 new ticket ave now reached but not visibile in "New Ticket"

[jojo]

state "new", inn Queues you have rw access to?

[gabar82]

YES.

i have RW access.

however, I changed the visibility of the dashboard from RW to RO

[gabar82]

i have new ticket with AGE 1minutes, it's not new?

[jojo]

there is also a cache per Dashlet, so you might not see very new things

[gabar82]

there is also a cache per Dashlet, so you might not see very new things

i don't see NEVER new ticket.

ticket age 0 min not see
ticket age 5 min not see
ticket age 10 min not see
ticket age 20 min not see

all NEW ticket not see in Dashboard New Ticket

[jojo]

did you change anythin regarding the dashlet config in Sysconfig?

Which filter you are using in the dashlet

[gabar82]

did you change anythin regarding the dashlet config in Sysconfig?

Which filter you are using in the dashlet

only RW with RO

[jojo]

it is working on my systems without any problems. so it might be misconfiguration of states or wrong usage

so check if the state of the ticket is new, the statustype is new, you have access to the ticket, the page is reloaded properly

[gabar82]

it is working on my systems without any problems. so it might be misconfiguration of states or wrong usage

so check if the state of the ticket is new, the statustype is new, you have access to the ticket, the page is reloaded properly

in New Ticket, ticket new it's visible, only dashbord not visibile

this is my sysconfig dashboard TicketNew

[gabar82]

this is my responsabile ticket

[jojo]

the ticket has the state open, not new so it is not displayed!

[gabar82]

the ticket has the state open, not new so it is not displayed!

excuse is that when a ticket is marked NEW?

all ticket when arriving is MARKED OPEN

[jojo]

default settings for tickets created by mail or customer interface is new.

If not, check the sysconfig settings

[gabar82]

default settings for tickets created by mail or customer interface is new.

If not, check the sysconfig settings

this is options?

i not have change... in my otrs default open me not change.

[jojo]

set this to the name of your new state in here.

It seems that you changed state names or deactivated the new state.

[gabar82]

set this to the name of your new state in here.

It seems that you changed state names or deactivated the new state.

If I set NEW, all new ticket will be set to NEW and nobody tickets will be set to OPEN? or 1 hour after the ticket NEW changed status to OPEN?

[jojo]

reset everything to the defaults. There is a state new and a state open