whichever is prioritized between queue and SLA escalation
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- Joined: 07 Jun 2012, 09:20
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- Real Name: denbagus
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whichever is prioritized between queue and SLA escalation
I am new on OTRS. Whichever is prioritized by OTRS between queue escalation and SLA escalation? I want to use both escalation.
Re: whichever is prioritized between queue and SLA escalatio
SLAs are trump and override the queue settings.
Shawn Beasley
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OTRS CVS on Ubuntu Stable.
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Computers are like air conditioners, when you open windows they are useless.
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Contact me per XING
Contact me per LinkedIN
OTRS CVS on Ubuntu Stable.
signature by diginin74, on Flickr
Computers are like air conditioners, when you open windows they are useless.
P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.
-
- Znuny newbie
- Posts: 23
- Joined: 07 Jun 2012, 09:20
- Znuny Version: 3.1.5
- Real Name: denbagus
- Company: indolabsoft
Re: whichever is prioritized between queue and SLA escalatio
thanks for reply, now I am understand how to use it.