Can't turn off Agent Notification

[harish]

Crythias,

I am using OTRS 3.0.8 on Linux and I can't turn off the agent Notification for New Ticket or Move ticket. I looked through Queue, Auto Responses Management and made them 'Invalid' for New Ticket and 'Auto Follow Up', Auto reply. It seems to me that I just can't turned off the Notification to agent. How do I turn off notification to agent when new ticket is created or ticket is moved into their queue.

Thanks,

Harish

[artjoms15]

It can be turned off in each Agent's personal notifications, so it is their choice to receive or not the notifications