Plugin for asset management

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iivanise
OTRS newbie
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Joined: 26 Jun 2012, 20:39
OTRS Version?: 3.1xxx
Real Name: irena ivanisevic
Company: canadian commercial corporation

Plugin for asset management

Post by iivanise » 26 Jun 2012, 20:47

We would like a method to automatically load the cmdb database in asset management in OTRS.

Is there a plugin and for which software that will enable us to push the information to cmdb.

I have read there is a cvs Import/Export for cmdb ( initial use) and then it has to be maintained manually.

Suggestions are welcomeas we intend to use OTRS but the requirements are that the assets be automatically updated.

Thanks
Irena

jojo
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Re: Plugin for asset management

Post by jojo » 26 Jun 2012, 21:04

there will be a feature add on for support customers which integrates fusion inventory
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micshi
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Re: Plugin for asset management

Post by micshi » 27 Jun 2012, 01:00

Hi jojo,

How about network or storage devices which the fusion inventory agent can not install on?

Can OTRS discover those devices by SNMP protocal remotely and import them into CMDB automaticlly?

Thanks,

micshi
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jojo
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Re: Plugin for asset management

Post by jojo » 27 Jun 2012, 07:29

No, as OTRS is not a discovery tool.
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
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jswalker
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Joined: 27 Jun 2012, 19:47
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Real Name: Lee Dixon
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Re: Plugin for asset management

Post by jswalker » 27 Jun 2012, 19:55

I'll look forward to that new feature... That's what brought me here!

Argon0
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Joined: 17 Aug 2012, 12:48
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Re: Plugin for asset management

Post by Argon0 » 17 Aug 2012, 12:50

I also await this module. It is a prerequisite of any system I would recommend.

Currently I am swinging towards OCSNG/GLPI as a solution...

kvytla
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Joined: 22 Aug 2012, 20:20
OTRS Version?: OTRS 4.0.9

Re: Plugin for asset management

Post by kvytla » 22 Aug 2012, 20:40

We are using OCSNG and GLPI ..However can anyone suggest an Export /import trough CSV or something ..where in I import all the assets to OTRS and manually manage them atleast.

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