3.1 Split tickets are not copying freetext fields

kruegerM · Post by **kruegerM** » 01 Jun 2012, 23:16

When we split tickets, none of our Dynamic FreeText fields are being copied into the new ticket.
The Admin manual seems to state it should happen.
We call our free text fields out individually instead of using the "generic" call - could this be the reason, or does someone know the "trick" to getting split tickets to have the freetext fields populated the same as the original ticket?

micshi · Post by **micshi** » 02 Jun 2012, 00:16

Suggest you to report this bug to http://bugs.otrs.org.

micshi

Post by **jojo** » 02 Jun 2012, 10:32

are you using 3.1.5? If not, upgrade first

micshi · Post by **micshi** » 03 Jun 2012, 03:15

I checked it in version 3.1.5.

Split Ticket works fine with Dynamic Free Fields.

Thanks,

micshi

kruegerM · Post by **kruegerM** » 04 Jun 2012, 14:58

I am using 3.1.5 with ITSM 3.1.3
not working here.
also not copying over Service or SLA

Znuny and ((OTRS)) Community Edition

3.1 Split tickets are not copying freetext fields

3.1 Split tickets are not copying freetext fields

Re: 3.1 Split tickets are not copying freetext fields

Re: 3.1 Split tickets are not copying freetext fields

Re: 3.1 Split tickets are not copying freetext fields

Re: 3.1 Split tickets are not copying freetext fields