change_owner_of_ticket

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taji89
Znuny newbie
Posts: 49
Joined: 16 Mar 2012, 12:45
Znuny Version: OTRSITSM

change_owner_of_ticket

Post by taji89 »

hi
i have problém i want that the simple user can't change the owner of ticket when i unchek this case i can't see change and whed i unchek read / write a don't see anymore ticket in the dashboard of user

help plz
micshi
Znuny expert
Posts: 191
Joined: 05 Jul 2011, 16:10
Znuny Version: 3.2.2
Real Name: Micshi
Location: Beijing
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Re: change_owner_of_ticket

Post by micshi »

Only ticket's owner or responsible agent can change ticket owner.

The dashboard only show those tickets the current login agent has rw permission on them.
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taji89
Znuny newbie
Posts: 49
Joined: 16 Mar 2012, 12:45
Znuny Version: OTRSITSM

Re: change_owner_of_ticket

Post by taji89 »

no but not the only owner of ticket also other agent can't change the owner and that's the problém may be i have to change something on parameter
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