hi
i have problém i want that the simple user can't change the owner of ticket when i unchek this case i can't see change and whed i unchek read / write a don't see anymore ticket in the dashboard of user
help plz
change_owner_of_ticket
Moderator: crythias
-
- Znuny expert
- Posts: 191
- Joined: 05 Jul 2011, 16:10
- Znuny Version: 3.2.2
- Real Name: Micshi
- Location: Beijing
- Contact:
Re: change_owner_of_ticket
Only ticket's owner or responsible agent can change ticket owner.
The dashboard only show those tickets the current login agent has rw permission on them.
The dashboard only show those tickets the current login agent has rw permission on them.
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
Re: change_owner_of_ticket
no but not the only owner of ticket also other agent can't change the owner and that's the problém may be i have to change something on parameter