Strange statistics result...

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pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Strange statistics result...

Post by pacal »

Hi Guys,

I was just testing the statistics possibilities with OTRS 3.1.1 and I had creating a stat to know the solution average time for my different queues and the number of tickets in that respective queues.
Please see the Stat details on the attachment file.
The result:

Evaluation by,"Solution Average","Number of Tickets"
Bankscope support (General)::Data,"65h 34m","165"
Bankscope support (General)::MMS,"25h 22m","39"
Bankscope support (General)::Soft,"-14540h 13m","76"
Bankscope support (General)::Update,"49h 5m","504"

You can see a negative value for a sub queue (soft): -14540h 13 minutes for 76 tickets... Why a negative value?
Sorry certainly a stupid thing but I cannot see where...
Thanks,
Javier
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pacal
OTRS newbie
Posts: 35
Joined: 21 Feb 2012, 21:33
OTRS Version?: OTRS3
Real Name: Javier Gonzalez
Company: Bureau van Dijk

Re: Strange statistics result...

Post by pacal »

No idea please?
Thanks,
Javier

gloriapennell
OTRS newbie
Posts: 1
Joined: 10 May 2012, 20:00
OTRS Version?: 3.0.10

Re: Strange statistics result...

Post by gloriapennell »

Any news about this?

mtspl
OTRS newbie
Posts: 1
Joined: 23 Jan 2013, 16:52
OTRS Version?: 3.1.6

Re: Strange statistics result...

Post by mtspl »

HI,

i have this same result, but in a certain queues (not all). moreover, solution average and response time values are always "0h 0m".

does anyone know a solution for this ?

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