Ticket Types not translated anywhere

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yuri0001
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Ticket Types not translated anywhere

Post by yuri0001 » 30 Mar 2012, 09:31

Hi!
Ticket Types not translated anywhere in OTRS.
The needed translation inserted in ru_custom.pm file but appear untranslated anywhere :(
Best regards Yuri Kolesnikov
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jojo
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Re: Ticket Types not translated anywhere

Post by jojo » 30 Mar 2012, 11:08

thats correct, Types are not translated in 3.x
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yuri0001
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Re: Ticket Types not translated anywhere

Post by yuri0001 » 30 Mar 2012, 11:11

And WHY?
This is done for what special purposes?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
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jojo
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Re: Ticket Types not translated anywhere

Post by jojo » 30 Mar 2012, 11:52

The Type was developed for ITIL wording, which never is translated....
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micshi
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Re: Ticket Types not translated anywhere

Post by micshi » 30 Mar 2012, 12:16

you can create new types for ticket with your prefer language(in database), then make OTRS only show these ticket types by custom ACL.

thanks,

micshi
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yuri0001
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Re: Ticket Types not translated anywhere

Post by yuri0001 » 30 Mar 2012, 12:24

jojo wrote:The Type was developed for ITIL wording, which never is translated....
OTRS has many ITIL terms, but many of them are localized. It is not very correct with respect to the client when in the user interface appear terms of ITIL, such as Criticality, Impact,Type not translated, while they have national accredited. This terminology is IT, but not the end user.
micshi wrote:you can create new types for ticket with your prefer language(in database), then make OTRS only show these ticket types by custom ACL.
Yes, i'll already done it, but I don't understand politics - see above/ :?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)

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