how to delete or remove tickets other than GenericAgent

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gloamingon
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how to delete or remove tickets other than GenericAgent

Post by gloamingon » 27 Mar 2012, 07:16

Hi all,

I want to know the way to delete or remove tickets other than genericAgent? and if I see at the ticket queue view, on the right top of page, there is have "Bulk" check box, what is it use for?

thanks/.

yuri0001
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Re: how to delete or remove tickets other than GenericAgent

Post by yuri0001 » 27 Mar 2012, 07:34

Hi!
1. As i know GenericAgent is the only sure way to Delete tickets
2. Bulk action is an action effects on a variety of ticket in one moment. You must mark the tickets in Overview or StatusView or EscalationView window on her left or mark all tickets at once in top left corner and click Bulk Action. In opened window you can do much actions - such as update State, change Priority and so on. You can configure this window through SysConfig in Ticket -> Frontend::Agent::Ticket::ViewBulk for your own needs. :?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
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gloamingon
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Re: how to delete or remove tickets other than GenericAgent

Post by gloamingon » 27 Mar 2012, 07:49

yuri0001 wrote:Hi!
1. As i know GenericAgent is the only sure way to Delete tickets
2. Bulk action is an action effects on a variety of ticket in one moment. You must mark the tickets in Overview or StatusView or EscalationView window on her left or mark all tickets at once in top left corner and click Bulk Action. In opened window you can do much actions - such as update State, change Priority and so on. You can configure this window through SysConfig in Ticket -> Frontend::Agent::Ticket::ViewBulk for your own needs. :?
Hi,

thanks for your reply, its very helpfully :)
sorry, I mean in top left corner for bulk checkbox, Okay now I can use that button.
and about delete ticket if only GenericAgent, it looks I must create one to do deleting the tickets.

big thanks,
Rory.

micshi
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Re: how to delete or remove tickets other than GenericAgent

Post by micshi » 27 Mar 2012, 07:58

you can active delete menu button in ticket zoom.

Ticket::Frontend::MenuModule###460-Delete
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yuri0001
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Re: how to delete or remove tickets other than GenericAgent

Post by yuri0001 » 27 Mar 2012, 08:31

micshi wrote:you can active delete menu button in ticket zoom.

Ticket::Frontend::MenuModule###460-Delete
As i know this option only makes it possible to Move some ticket in a particular queue. It add Delete button in TicketZoomView for agent :?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)

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