sort new tickets

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branoma
OTRS newbie
Posts: 19
Joined: 18 Jan 2012, 21:27
OTRS Version?: 3.0.11
Real Name: BM
Company: SLK Piestany

sort new tickets

Post by branoma » 02 Mar 2012, 14:08

please, is it possible to change sorting of new tickets on dashboard? Now agents see new tickets from newest to oldest. I would like to change it. As a first to see oldest "new tickets".

micshi
OTRS wizard
Posts: 191
Joined: 05 Jul 2011, 16:10
OTRS Version?: 3.2.2
Real Name: Micshi
Location: Beijing
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Re: sort new tickets

Post by micshi » 02 Mar 2012, 14:48

not possible.

you can sort ticket age up or down in queue view, status view or escalation view.
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