Hi guys,
I want to make the manager default responsible for one queue (every ticket) do you think that is possible ?
and do i understand responsible role right, responsible is more for managers to have overview and the agent is the worker ?
Responsible
Moderator: crythias
Responsible
OTRS 4.0 running on Centos 7
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- Znuny newbie
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Re: Responsible
You could probably write an OTRS module to autoset this. Unfortunately this would require some research and looking at the OTRS docs and API
OTRS 3.0.12
Ubuntu Linux 10.04
MySQL
Ubuntu Linux 10.04
MySQL
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- Znuny expert
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- Znuny Version: 3.2.2
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Re: Responsible
You can manage ticket responsible via the following two settings:
Ticket::ResponsibleAutoSet
Ticket::EventModulePost###140-ResponsibleAutoSet
Ticket::ResponsibleAutoSet
Ticket::EventModulePost###140-ResponsibleAutoSet
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
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Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance