Close father and automatically OTRS close child?

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aabp
OTRS newbie
Posts: 20
Joined: 05 Jan 2012, 17:04
OTRS Version?: 3.0.11
Real Name: Álvaro Alencar
Company: Pernambuco

Close father and automatically OTRS close child?

Post by aabp »

How to join the group or tickets to the closing so-called father, the son also quit? I used the Master and Slave module, but for calls that have already been opened before, it does not work. The best option is to use the state merged?

IXLabs
OTRS newbie
Posts: 43
Joined: 26 Mar 2013, 16:32
OTRS Version?: 3.2.2
Real Name: Nicolas Unterberger
Company: IXLabs

Re: Close father and automatically OTRS close child?

Post by IXLabs »

Hi.

I want to ask the same too :)

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