Code: Select all
----------------------------------------------------------------------------------------------------
::Sort Agent Ticket Queue View By Last Updated Time::
----------------------------------------------------------------------------------------------------
----------
Locate:
----------
Kernel\Modules\AgentTicketQueue.pm
----------
Look for:
----------
TicketFreeText16 => 'st.freetext16'
----------
Change to:
----------
TicketFreeText16 => 'st.freetext16',
LastUpdated => 'st.change_time'
----------
Locate:
----------
Kernel\Config\Files\Ticket.xml
----------
Look for:
----------
<SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
<Setting>
<Option SelectedID="Age">
<Item Key="Age">Age</Item>
----------
Change to:
----------
<SubGroup>Frontend::Agent::Ticket::ViewQueue</SubGroup>
<Setting>
<Option SelectedID="Age">
<Item Key="Age">Age</Item>
<Item Key="LastUpdated">LastUpdated</Item>
----------
Note!
----------
Then select the LastUpdated option in the web interface.
Its under Admin->SysConfig->Ticket->Frontend::Agent::Ticket::ViewQueue->
Ticket::Frontend::AgentTicketQueue###SortBy::Default: