I would like to disable wildcards in search's (Agent/Customer in admin Area and Ticket Search).
How can I do that?
Using OTRS - 3.0.11
Ubuntu
Disable WildCards In search
Moderator: crythias
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srivatsatatti
- Znuny newbie
- Posts: 85
- Joined: 25 Jan 2011, 06:54
- Znuny Version: OTRS 3
- Company: eStomi Technologies Pvt Ltd
- Contact:
Disable WildCards In search
OTRS 3.2.x, Linux Ubuntu, Mysql 5.1.
Re: Disable WildCards In search
WildCards search is an advanced tech in Perl language and OTRS System.
I could not understand why you don't like this advanced feature?
Mshi
I could not understand why you don't like this advanced feature?
Mshi
OTRS: 3.0.7
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
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troffasky
- Znuny newbie
- Posts: 53
- Joined: 04 Apr 2011, 15:38
- Znuny Version: 3.2.8
- Real Name: Alex Dekker
Re: Disable WildCards In search
One scenario I can think of would be that the user is trying to search for a string that contains a wildcard character. Escaping the wildcard would effectively disable it in that instance.
Using escape characters may be an impediment to the users if a significant number of the searches they perform contain Perl/SQL/OTRS wildcards, so I can see why they might want it to be disabled. That % * or . is a wildcard might be obvious to you or I, but they're not universal.
Using escape characters may be an impediment to the users if a significant number of the searches they perform contain Perl/SQL/OTRS wildcards, so I can see why they might want it to be disabled. That % * or . is a wildcard might be obvious to you or I, but they're not universal.
OTRS 3.2.8 on Ubuntu 12.04.2 LTS