Hello,
While owning the ticket to another agent, the text or comment assigned to ticket to accompagn it, is not displayed or shown, what should be the problem? before it used to be displayed. Plz help me to know what might be the problem and how to correct it.
Thx for ur continuous support!
Regards
Text not displayed!
Moderator: crythias
-
kajeflento
- Znuny newbie
- Posts: 37
- Joined: 19 Sep 2011, 10:09
- Znuny Version: 3.0
- Real Name: Kwizera Jean Florent
- Company: MINECOFIN
Re: Text not displayed!
I could not fully understand you problems.
Pls describe the issue with more detailed scenarios description.
Mshi
Pls describe the issue with more detailed scenarios description.
Mshi
OTRS: 3.0.7
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
ITSM: 3.0.2
Running on: Ubuntu 10.04 LTS with MySQL, integrated with MS 2003 Active Directory Server
-
kajeflento
- Znuny newbie
- Posts: 37
- Joined: 19 Sep 2011, 10:09
- Znuny Version: 3.0
- Real Name: Kwizera Jean Florent
- Company: MINECOFIN
Re: Text not displayed!
Sorry, let me try to explain. i'm owning (with owner button) a ticket to another agent, there is some comments i have to type bellow explaining the reason why i'm forwading the ticket to him/her, then when i click to submit the ticket is transfered to the owner but he/she can't see the comment. So i would like to know how can i correct it! before it was ok, but since tha day before yesterday it stopped working i don't know why!mshi wrote:I could not fully understand you problems.
Pls describe the issue with more detailed scenarios description.
Mshi
Please i need your help.
With regards,
-
kajeflento
- Znuny newbie
- Posts: 37
- Joined: 19 Sep 2011, 10:09
- Znuny Version: 3.0
- Real Name: Kwizera Jean Florent
- Company: MINECOFIN
Re: Text not displayed!
Plz is there any response i can get for this issue? May be i've explain my question clearly, but i can't see the response! tell me plz is it is feasible!kajeflento wrote:Sorry, let me try to explain. i'm owning (with owner button) a ticket to another agent, there is some comments i have to type bellow explaining the reason why i'm forwading the ticket to him/her, then when i click to submit the ticket is transfered to the owner but he/she can't see the comment. So i would like to know how can i correct it! before it was ok, but since tha day before yesterday it stopped working i don't know why!mshi wrote:I could not fully understand you problems.
Pls describe the issue with more detailed scenarios description.
Mshi
Please i need your help.
With regards,
Thx
Re: Text not displayed!
OTRS is not just stopping to work. Did you do any changes?
Also your question is not clear. Please describe clearly the issue (some screenshots might help)
If you expect a fast answer, you should buy some commercial support
Also your question is not clear. Please describe clearly the issue (some screenshots might help)
If you expect a fast answer, you should buy some commercial support
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Text not displayed!
It may be that the destination user doesn't have the owner update "yes" in his preferences, or other issues that should show up in system log.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask