ACL match properties with variables

[artjoms15]

Hello!
Is it possible to compare ACL properties with system variables? For example to compare if the current user is the creator of a ticket. I mean somehow compare
CustomerUser => { UserCustomerID => [Ticket => CustomerUserID] I already created test variables like $user='xxx' and if I use that variable it works okey, so maybe anyone can tell me how to acquire current user ID or suggest a better idea then I imagined

Thank You in advance!

[artjoms15]

I think I solved this problem. It appeared only because of my programmer iliteracy
Solution:

Code: Select all

$Self->{TicketAcl}->{'TESTUSERSSSSSSS'} = {
  # match properties
	Properties => {
        Frontend => {
           Action => ['CustomerTicketMessage'],
        },
		User => {
		
		 UserCustomerID => [$Env{"UserLogin"}],

		},
   },
    Possible => {
        Ticket => {
            Type => ['Incident'],
         },
    },
}; 

[stek]

Hi,
I tried to create an ACL like the one above but it doesn't work.

I ask you if it is possible to pass and how to create an ACL that shows certain values of a field based on the customer user who logged in and is creating the ticket (I would like to pass in the acl the variable Env {"UserLogin"} from which I retrieve the 'logged in user).

Thanks in advance for availability

[root]

Hi,

You have to write your own ACL module, this is an example: https://github.com/OTRS/otrs/blob/rel-6 ... dChilds.pm

- Roy

[stek]

thanks for the support, I opted for a different path