Blank Field

[gulas]

Hello Everyoneee,

i need to have blank field when im going to reply the ticket, without past reply history of the ticket.

how can i do this ?!

thanks

[Lorenzo_Marschall]

http://doc.otrs.org/3.0/en/html/Ticket.html

[gulas]

Sorry Lorenzo,

i expressed badly the question.
what i mean is:
i have configured responses templates. When i receive a ticket, and i click reply, in the "text" i get : the past history ticket + response template.

i don´t want this past history ticket, i only want the responses. i tried everything , but always shows this.

can you show me how to do this ?!

thanks