Small fonts when replying

[earwax]

When I reply to tickets in OTRS, for whatever reasons, the replied fonts become really small! This appears to just have started happening with OTRS 3.0.9. My users are complaining about it being hard to read, and indeed the printout they show me does come out with small fonts. Any automatic fixes instead of manually increasing the font size in every reply?

[ferrosti]

What exactly are we talking about?
- font in RichTextEditor in AgentTicketViewCompose
- font in replied HTML mail

[earwax]

What exactly are we talking about?
- font in RichTextEditor in AgentTicketViewCompose
- font in replied HTML mail

It is small fonts when replying to a ticket. I am using all the default settings (font size, font, etc...). This problem started happening with the most recent OTRS 3.0.9 . I found a little hack work around by making my signature 16pt font. Anything I type above the signature becomes 16pt. It's a pain, and I hope they fix this in OTRS 3.0.10

[gumboot]

I have seen this before, and I think it was something to do with using word as the editor in Outlook.

Will dig through my email to see if I can find anything more.

Cheers

[earwax]

I have seen this before, and I think it was something to do with using word as the editor in Outlook.

Will dig through my email to see if I can find anything more.

Cheers

Any update on this fonts problem?

[gumboot]

Just did a quick google search and found this:

http://www.daniweb.com/hardware-and-sof ... eads/61774

I got the user to turn of use word as the email editor and the problem went away.

Cheers