Hi all,
Could somebody advise on the following please?
When a phone ticket is created and is assigned to an agent queue how do you set up OTRS so that an email notification is sent to the agent?
In the 'Admin' - 'Agents' section the 'New Ticket Notification' is set to yes.
Thanks.
New Phone Ticket - Send Email Notification to Agent
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Hunter1978
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crythias
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Re: New Phone Ticket - Send Email Notification to Agent
Agents get notification if they are members of the queue, they have notifications turned on, the email system sends, and they have the queue highlighted in "My Queues"
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Hunter1978
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Re: New Phone Ticket - Send Email Notification to Agent
Thanks for the reply but I've checked all of the above settings and they appear to be fine.
We have been using OTRS for a while but using email not phone tickets, if we move an email ticket into an agent queue we get an email.
Any ideas on what else it could be?
We have been using OTRS for a while but using email not phone tickets, if we move an email ticket into an agent queue we get an email.
Any ideas on what else it could be?