Watched / favorites tickes in OTRS?

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andy17d
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Watched / favorites tickes in OTRS?

Post by andy17d »

Is it possible to run the functionality of watched / monitored / favorite tickes in OTRS?

It is about situations when, for example, a manager wants to monitor important tickets operated by his employees.
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Re: Watched / favorites tickes in OTRS?

Post by zzz »

Yes, there is a responsible feature. You can enable it in your system configuration under "Ticket::Responsible".

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jojo
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Re: Watched / favorites tickes in OTRS?

Post by jojo »

Check the setting Ticket::Watcher.

There are additionally some commercial features for different kind of watcher functionality
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Re: Watched / favorites tickes in OTRS?

Post by alexus »

jojo wrote:
22 Feb 2021, 14:00
Check the setting Ticket::Watcher
This is a better solution than "Ticket::Responsible". But it depends on your goals

You can also try some commercial addons i.e. https://youtu.be/NqASonsoRhk
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andy17d
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Re: Watched / favorites tickes in OTRS?

Post by andy17d »

jojo wrote:
22 Feb 2021, 14:00
Check the setting Ticket::Watcher.
Thank you. That is what I need :)
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