Exchange Online / O365 : End of support for POP/IMAP

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vernum
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Exchange Online / O365 : End of support for POP/IMAP

Post by vernum »

Hi,

I didn't find another topic on this subject : Microsoft will stop the support of POP and IMAP protocols to pull emails.

Does OTRS will support OAuth 2.0 before October 13th 2020 ? Do you have a roadmap on this ?

https://developer.microsoft.com/en-us/g ... customers/

jojo
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Re: Exchange Online / O365 : End of support for POP/IMAP

Post by jojo »

yes, we currently evaluating the possibility to create a communication channel for this for upcomming OTRS 8
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vernum
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Re: Exchange Online / O365 : End of support for POP/IMAP

Post by vernum »

What do you mean by "evaluating" ?

IMO, there is many company which use OTRS with O365 mailbox, if you do not implement OAuth 2.0, we will need to find another ticketing solution, or OTRS is for the moment the best we tested ( about 8 software tested ).

wurzel
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Re: Exchange Online / O365 : End of support for POP/IMAP

Post by wurzel »

Hi,

usually OTRS works fine with local MTA/MDA. So no need for IMAP/POP3

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    Re: Exchange Online / O365 : End of support for POP/IMAP

    Post by jojo »

    Evaluating means that we are checking the possibilities to implement such a solution. As OTRS 8 will be released at this time it will be most likely a solution in or for OTRS 8
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    crythias
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    Re: Exchange Online / O365 : End of support for POP/IMAP

    Post by crythias »

    wurzel wrote:
    18 Oct 2019, 14:57
    usually OTRS works fine with local MTA/MDA. So no need for IMAP/POP3
    This is correct. Once you go procmail you probably won't even think about pop/imap. It's really easy to create an Office365 connector/rule that relays to your OTRS deployment as a smarthost. Plus you get instant tickets.
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    tek
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    Re: Exchange Online / O365 : End of support for POP/IMAP

    Post by tek »

    Hello,
    I have OTRS version 6 which accesses a mailbox on Office 365 in IMAP. I discover today that it will soon be impossible.
    I don't quite understand what you mean by: OTRS works fine with local MTA / MDA. So no need for IMAP / POP3
    Can you give me some food for thought?
    Otrs 5 - Mysql 5 - Centos 7

    wurzel
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    Re: Exchange Online / O365 : End of support for POP/IMAP

    Post by wurzel »

    Hi,

    you have to use the local mailserver on you linux host and forward all mails to the host.
    https://doc.otrs.com/doc/manual/admin/6 ... eiving-cmd

    Flo
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      josy1024
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      Re: Exchange Online / O365 : End of support for POP/IMAP

      Post by josy1024 »

      a reference design would be nice for procmail or getmail o365?

      i'm not sure if its so practical to setup a complete mailserver only for one inbox???

      it's also design rule, because otrs needs public ip for using as a standalone mail server.
      OTRS 3.1.X, OTRS::ITSM 3.1.6 , auth-openldap, customer-openldap, FAQ, Iphone, centos, mysql 5.5

      root
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      Re: Exchange Online / O365 : End of support for POP/IMAP

      Post by root »

      josy1024 wrote:
      19 Aug 2020, 14:59
      i'm not sure if its so practical to setup a complete mailserver only for one inbox???
      Hi,

      It's only a 10-minute task for an experienced Linux admin. And, with procmail there is no INBOX.

      - Roy
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      jojo
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      Re: Exchange Online / O365 : End of support for POP/IMAP

      Post by jojo »

      "Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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      root
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      Re: Exchange Online / O365 : End of support for POP/IMAP

      Post by root »

      vernum wrote:
      18 Oct 2019, 12:22
      Hi,

      I didn't find another topic on this subject : Microsoft will stop the support of POP and IMAP protocols to pull emails.

      Does OTRS will support OAuth 2.0 before October 13th 2020 ? Do you have a roadmap on this ?

      https://developer.microsoft.com/en-us/g ... customers/
      Hi,

      Don't know if OTRS will support this, but for the ((OTRS)) Community Edition, version 6, there is a commercial add-on available.

      - Roy
      OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

      Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

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