[SOLVED] OTRS problems when change directory

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klausneil
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[SOLVED] OTRS problems when change directory

Post by klausneil »

Hi, i changed the path of otrs from /opt/otrs/ to /opt/support/ all work correctly but when i see in the System Log and appear this message.
00100.png
Please any help.
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Last edited by klausneil on 30 Jun 2020, 02:06, edited 1 time in total.

zzz
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Re: OTRS problems when change directory

Post by zzz »

Hey,

You have to change some other paths as well.
It's not really worth it if you just want to change /opt/otrs to /opt/support.
Just create a symlink pointing to /opt/otrs.

— Emin
Last edited by zzz on 29 Jun 2020, 18:09, edited 1 time in total.
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skullz
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Re: OTRS problems when change directory

Post by skullz »

The path changing should also be reflect in

Code: Select all

$OTRS_HOME/scripts/apache2-httpd.include.conf
$OTRS_HOME/scripts/apache2-perl-startup.pl
$OTRS_HOME/Kernel/Config.pm
/etc/httpd/conf.d/zzz_otrs.conf
The error showing 'Fetchmail' is not found..
if using fetchmail, make sure the fetchmail is installed and the path is defined in system configuration

klausneil
OTRS superhero
Posts: 679
Joined: 29 May 2012, 22:47
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Real Name: Klaus Salazar
Location: Perú

Re: OTRS problems when change directory

Post by klausneil »

Hi, well zzz in efect i changed all the paths that i make in the installation
zzz wrote:
29 Jun 2020, 17:07
Hey,
You have to change some other paths as well.
It's not really worth it if you just want to change /opt/otrs to /opt/support.
Just create a symlink pointing to /opt/otrs.
— Emin
Exactly i changed this files and i see that fetchmail is enable when i dont needed; them i disable and all work
skullz wrote:
29 Jun 2020, 17:36
The path changing should also be reflect in

Code: Select all

$OTRS_HOME/scripts/apache2-httpd.include.conf
$OTRS_HOME/scripts/apache2-perl-startup.pl
$OTRS_HOME/Kernel/Config.pm
/etc/httpd/conf.d/zzz_otrs.conf
The error showing 'Fetchmail' is not found..
if using fetchmail, make sure the fetchmail is installed and the path is defined in system configuration
Thanks to both and good luck.

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