Microsoft Teams integration for OTRS

Moderator: crythias

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tpsupport
OTRS newbie
Posts: 71
Joined: 02 Feb 2011, 14:45
OTRS Version?: 6.0.12

Microsoft Teams integration for OTRS

Post by tpsupport »

Hey there,

I wanted to share a project of me which goal is to enhance the capabilities of collaboration using MS Teams.
For this I made use of the incoming webhook app in MS Teams in order to send notification events from OTRS to a Teams Channel and found a project which already achieves this but was specific to Slack. So, I just reused this project and enhanced it with several configuration capabilities and built a package for OTRS for an easy installation.

Within Teams you can then comment the OTRS notification and involve others. This is a feature that really helped people in my company and reduced the flood of emails.

You are invited to contribute and further develop this feature with me.

See on Github: https://github.com/meisterheister/OTRS-Teams/

Example:
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OTRS 6 - Ubuntu 16.04 x64, Azure Database for MySQL server 5.7, Perl 5.22.1, Apache/2.4.18

root
Moderator
Posts: 2307
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: Microsoft Teams integration for OTRS

Post by root »

Hi,

Nice work. It inspired me to create an invoker for the GenericInterface.

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

skullz
OTRS wizard
Posts: 323
Joined: 24 Feb 2012, 03:58
OTRS Version?: OTRS 6
Real Name: Skullz
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Re: Microsoft Teams integration for OTRS

Post by skullz »

Great..I will test this out, play around with it..modify a bit..
At least now I have work/something to do during my country RMO.

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