Editing Frontend::NotifyModule###9000-Generic

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tupson
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Editing Frontend::NotifyModule###9000-Generic

Post by tupson » 04 Apr 2019, 21:28

Greetings,

According to the following article: https://doc.otrs.com/doc/manual/config- ... ntend.html

Adding Target _blank to the Frontend::NotifyModule###9000-Generic configuration should prompt the URL to a new window/tab.

However, both in IE and Chrome it redirects to the URL within the same window.

Anyone else experience this, or know why this is not registering properly?

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Tony :mrgreen:
OTRS version installed: v6.0.20 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
GURU: Microsoft & VMware Environments primarily :)

tupson
OTRS expert
Posts: 82
Joined: 07 Oct 2015, 05:54
OTRS Version?: 6.0.20-02
Real Name: Tony
Company: Upson Productions, LLC
Location: DC

Re: Editing Frontend::NotifyModule###9000-Generic

Post by tupson » 23 Aug 2019, 15:26

Bump, this is still an issue; even with the current version.
Tony :mrgreen:
OTRS version installed: v6.0.20 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
GURU: Microsoft & VMware Environments primarily :)

root
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Re: Editing Frontend::NotifyModule###9000-Generic

Post by root » 23 Aug 2019, 16:17

Hi,

The article you've posted point to the OTRS 7 manual. There's is no option for this in Community Edition 6, maybe you can play around with the parameter LinkClass and try sth like AsPopup

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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tupson
OTRS expert
Posts: 82
Joined: 07 Oct 2015, 05:54
OTRS Version?: 6.0.20-02
Real Name: Tony
Company: Upson Productions, LLC
Location: DC

Re: Editing Frontend::NotifyModule###9000-Generic

Post by tupson » 23 Aug 2019, 16:25

Not sure what you mean by it not being an option in Community Edition 6, I am literally within the same configuration file within 6.0.20?


Image
Tony :mrgreen:
OTRS version installed: v6.0.20 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
GURU: Microsoft & VMware Environments primarily :)

root
Moderator
Posts: 1758
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
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Re: Editing Frontend::NotifyModule###9000-Generic

Post by root » 23 Aug 2019, 17:02

Hi,

Did you ever try to reset the setting to see the default values? You can add any parameter but it doesn't really have any effect:
2019-08-23 at 4.58 PM.png
There is no parameter target in the code passed to LayoutObject->Notify()

- Roy
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OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

tupson
OTRS expert
Posts: 82
Joined: 07 Oct 2015, 05:54
OTRS Version?: 6.0.20-02
Real Name: Tony
Company: Upson Productions, LLC
Location: DC

Re: Editing Frontend::NotifyModule###9000-Generic

Post by tupson » 23 Aug 2019, 17:16

Ah, in that case, that makes perfect sense. bummer.
Tony :mrgreen:
OTRS version installed: v6.0.20 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
GURU: Microsoft & VMware Environments primarily :)

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