Problem launching process from a process

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kruegerM
OTRS wizard
Posts: 191
Joined: 02 Dec 2010, 16:53
OTRS Version?: 6.0.12
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Problem launching process from a process

Post by kruegerM » 11 Jul 2019, 22:47

OTRS 6.0.19
I have a process flow that has two paths that reoccur. One path will open a second process, the second path simply creates a ticket.

If I select the items in the main process for the ticket - it works fine. Can do multiple times.
If I select the items in the main process for the second process - it also works fine. Can do multiple times.
However -- if I first take a path for creating a ticket, and then later select a path to create the second process - it fails. I'm getting no errors in System Log or httpd logs.

I'm stumped trying to track down why creating the second process item only fails IF a ticket is created from the main process first.

... If this can be followed ... any ideas/suggestions greatly appreciated.

M

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